What to do when something breaks.
This page gives the claim flow in plain language. The exact claim phone number, administrator, and document upload process live in your contract, because those details can vary by plan and state.
Authorization comes first.
A vehicle service contract pays for covered breakdown repairs after the claim is authorized. The safest path is simple: diagnose first, authorize second, repair third.
- Do not approve major repairs before authorization.
- Ask the shop to document the diagnosis and failed component.
- Keep your repair order, estimate, and receipts.
- Check your contract for deductible, maintenance, and exclusion terms.
Need help finding the claim contact?
Use the administrator details printed in your contract. If you are not sure where to look, contact a Precision Auto specialist and we will point you to the correct section.
The claim flow, without extra friction.
Go to any licensed shop
Use your own mechanic or another licensed repair facility. You are not locked into a Precision Auto network.
Bring your contract
Your contract contains the claim instructions and the details the shop needs before work begins.
The shop requests authorization
The shop diagnoses the issue, follows the contract instructions, and requests authorization before repair.
Covered work is paid directly
After authorization, covered repairs are paid to the shop. You pay only your deductible and non-covered items.
Protection you can read first.
See your price, read the contract, and decide on your terms - not a phone-maze.